Returns & Exchanges
At 1 Hair Stop International, we strive for perfection in every strand, offering a seamless 7-day return and exchange window for unused products in their original packaging. We are committed to ensuring you feel confident and beautiful with your premium hair investment.
Initiate Your Request
Log into your account portal or contact our support team within 7 days of delivery to submit a formal return or exchange request with your order number.
Quality Verification
Ensure the hair extensions are in their original condition, with security ties intact and no signs of brushing, washing, or heat styling.
Secure Packaging
Carefully pack the items in the original 1 Hair Stop International box to prevent damage during transit and attach the provided return shipping label.
Processing and Refund
Once our warehouse team inspects and approves the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing