Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair used in your extensions?
We use 100% ethically sourced human hair. Each piece is crafted to ensure the cuticles remain intact and aligned, preventing tangling and maintaining a natural luster.
How long does shipping take for international orders?
International orders typically arrive within 5 to 10 business days. Please note that shipping times may vary depending on your location and local customs processing.
Can I color or heat-style my hair extensions?
Yes, because our extensions are made from real human hair, you can safely use heat tools and professional hair dye. We recommend using a heat protectant spray to prolong the lifespan of the hair.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging with the security seal intact. For hygiene reasons, we cannot accept returns on products that have been worn or altered.
How do I choose the right shade for my hair?
You can use our online color match tool or send a photo of your hair in natural lighting to our expert stylists, who will help you find the perfect blend for your natural hair.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various international payment gateways. Localized payment options may also be available at checkout depending on your country.